Real Estate Investors Association of Greater Cincinnati

What would happen if you were to step away from your business thoroughly?

If that question just gave you the chills, then I have a few more for you: 

• Do you feel your business owns you instead of you owning the business? 
• Do you see poor communication in your team? 
• Do you feel compelled to be involved in every business-related decision? 
• Do you have a problem getting the results you desire from your staff?
• Are you an entrepreneur looking to scale your business but don’t know how you’ll manage any more than you’re already doing? 

I was once told (while struggling with some of these questions myself) that your business is not measured by its success when you are there but by its success when you’re not there. 

It’s true. However, many real estate investors run businesses that cannot operate
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It’s the little things like a free dessert or beverage that makes customers feel special and appreciated.  There is nothing difficult or expensive about paying attention to your customers likes and dislikes (Wayne’s Eggs) — remembering their names and keeping track of their buying preferences.  Little things frequently produce big results.  Unfortunately, many business owners miss the small things and then wonder why they lose the business to a competitor.  Here are just a few of the “little things” that can set your business apart from the rest.

• Smile
  A smile is contagious and makes people feel welcome.  Oh, and by the way, it takes fewer muscles to smile than it does to frown.  Plus, research from the 1970s and 80s suggests that your facial expression might influence your mood.  (Try putting a smile on your face and see if you feel happy.)  So, make sure you have a smile on your face when you’re dealing with your customers, so they know their business is important to you.

• Take Responsibility for Mistakes

Everyone makes mistakes and training your customer service team to quickly apologize for mista
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